Oyster Hub Slashes Admin Time by 96%
Oyster Hub automated and streamlined its proposals and payment workflows with Ignition, reducing admin time by 96%. This saved over 100 hours weekly and led to 40% business growth.
“With Ignition, we can put admin to one side – we don’t have to worry about it. It means we can spend more time helping find the ‘pearls’ that will help our clients grow their businesses.”
Adarsh Dutt, Co-Founder, Oyster Hub
The challenge: Manual and disconnected workflows
Oyster Hub has always been a 100% cloud-based firm. While this approach was great in many ways, the team found themselves dealing with many different systems and gaps in processes, which meant manual work.
Time-consuming billing processes
Oyster Hub used to spend an inordinate amount of time, money, and human capital managing the administrative side of the business. The invoicing and payment collection process alone involved three people handling tasks manually.
This kept the team tied up on administrative work rather than focusing on business growth.
A disjointed proposal and client engagement experience
Before switching to Ignition, Oyster Hub used a proposal tool that had no automated payment collection or reminders.
Proposals often fell through the cracks, so the business missed opportunities to follow up and convert clients.
The solution: Streamline proposals, automate billing processes, and leverage accounting integrations
Adarsh Dutt, Co-Founder of Oyster Hub, says he found Ignition through an industry colleague. Despite being hesitant at first, he soon felt supported and confident that they had chosen the right tool.
"Ignition's onboarding specialists were great. They helped us through the whole process, and we were able to quickly transfer all our clients over to Ignition."
No more manual workflows
With the help of Ignition, billing tasks that previously needed three people are now managed by just one person in under a day.
And that's just the beginning. By integrating Ignition with Karbon and QuickBooks Online, Oyster Hub has automated its entire client engagement process.
"Ignition is a powerful tool. Not only from a collections point of view but also in terms of workflow automation."
A proposal process that paves the way for growth
Ignition also helped Oyster Hub stay on top of proposal management. With automated reminders, Adarsh and his team have complete confidence that proposals will be followed up and actioned.
Ignition proposals also give Oyster Hub clients assurance about the services they are getting and clarity about the fees they will be charged. This helps manage client expectations upfront, remove roadblocks, and ensure compliance.
"Ignition is our first point of control for all engagements. It has bridged the small gaps we had in the client engagement process, so now we can fully focus on servicing our clients."